Custom Jewelry Near Covington, WA

Excellent customer service! The jewelry is so beautiful and lots of choices. I took my wedding ring to be fixed and I received it back and it was gorgeous the repair and the shine. I will definitely be back!

We cannot express enough how incredibly grateful we are for the outstanding, FREE jewelry valuing service provided by Brandon Jenkins Moak at Federal Way Custom Jewelers. We have already referred this amazing business to others - as it is truly a GREAT PLACE to learn about and purchase jewelry. From the moment we walked in, we were met with a warm welcome and an unmatched level of professionalism and graciousness. Then, for nearly two hours, Brandon meticulously went through all of our family members’ jewelry. His patience and precision were evident as he carefully examined each piece, estimating its age and educating us on the history and value of the collection. We had no idea what we had or if it was worth anything until Brandon took the time to educate us. We had items made of gold, silver, various gems, diamonds, rubies, and more, and Brandon’s expertise shone through as he shared his immense knowledge with us. His obvious dedication to his craft and to his clients is truly inspiring. Brandon went WAY above and beyond. Despite the extensive time and effort he invested in valuing our jewelry, he provided this service - as noted above - completely free of charge. This level of generosity and commitment is rare and deeply appreciated. We were so impressed with Brandon’s service that we offered to buy him a restaurant gift card as a token of our gratitude. However, Brandon humbly declined and simply asked for an online review. It is our absolute pleasure to write this review and sing his praises. Federal Way Custom Jewelers is a gem in the community, and Brandon Jenkins Moak is a shining example of what exceptional customer service looks like. We are so very grateful for his time, expertise, and kindness. So, for a jeweler who is knowledgeable, patient, and genuinely cares about his clients, Brandon and Federal Way Custom Jewelers is your man. Thank you, Brandon, for your amazing service. You have earned our highest praise and deepest gratitude.

Brandon is a professional who is punctual with his communications, accurate with his estimates and treats his customers like - well gold! Definitely a wonderful experience working with him and I highly recommend Federal Way Custom Jewelers!

Great Customer Service! Many thanks to Donna, who helped go through a shoe box full of inherited jewelry with me. Donna patiently went through each piece knowing that my experience level and understanding of the items were minimal. She even cleaned a few pieces for free, and let me know which items might be worth selling - maybe 5 % of the hundreds of items she looked at. Thank You!!

The best jewelry store in the entire Puget Sound area. The customer service, the superb quality of their gem stones, their designs, the friendliness of the personnel in this store - and of course the trustworthiness. Federal Way Jewelers has it all. They have been our go to store for over 30 years. Even when we lived 2000 miles away. We are three hours away from them now, but they are still the ones we reach out to with our needs or desires.

We trusted Federal Way Custom Jewlers with designing my wife’s wedding ring over 11 years ago. They did an absolutely amazing job. It was a very complicated and intricate design that they knocked out of the park. We’ve since been back to add bands and upgrade the center stone. They continue to be friendly and trustworthy. I recommend them to anyone looking for a jeweler you can trust that has impeccable quality and class. Thanks!

I had a great experience at Federal Way custom jewelers today! I came in looking for a gift for my husband, but wasn’t quite sure what I wanted. The sales associate showed me several options and asked me a lot of questions to ultimately help me decide to purchase a ceramic ring. Unfortunately, I didn’t catch the sales associates name, but I had an overall wonderful experience and will be returning again for my next jewelry purchase. Thank you!

Great experience working with Donna at fwcj to create a custom sapphire ring. It turned out so incredibly stunning and I’m absolutely in love with it. She was so patient working through the design and the stone selection and so great with my toddler in tow for all of my appointments. Would highly recommend her and this jewelry store to anyone!